Flow Acura- Premium Acura Dealer in Winston-Salem

This was my first time taking my vehicle for service at Flow Acura. The staff was very professional throughout the process. They kept me informed through the progress. I highly recommend and will definitely return!.

Cody, Sammy and Doug did a great job. They are excellent team members of Flow Acura.

My experience at Flow Acura was Outstanding! Sammy was excellent to work with. I good listener & his communication was great. I broke down in Winston Salem early am during my work commute from Jamestown to Elkin, NC. Had my vehicle towed in via AAA. Sammy set me up with a loaner vehicle in minutes after my arrival. Sammy kept me informed during the entire process in diagnosing my issue. Also, hats off to the technician that located a water leak which was the root cause of my problem. You guys run a well organized service department & I've been telling everyone I know. Sincere Thanks!

All team members from sales to financing were knowledgeable and made the buying process seamless!

Well good morning I am back with Cody/my representative at Flow Acura. I will say the grass was not green on the other side. I'm staying with Cody!! tell tell

You can never reach anyone when calling for parts. message says leave name and number for return call and they never call back. this is not a one time thing its every time i call them.

I bought my Acura here a year ago. I liked this place. However today, my husband and I took our Acura here to get an OIL CHANGE. Made the appointment for an oil change, no other services were requested or mentioned. An hour or so later my husband gets a call (I am in the room) from Flow Acura that our car was ready to be picked up. He asked how much the cost was and was told $103 and some change..... WHAT??! For an oil change?? Nah. So he asks "this was the price for just an oil change??" The man on the other end goes, "yeah.." and when I asked my husband to request an itemized receipt, the rep THEN continues, "this is for an oil and filter change and a tire rotation"... Well we never requested a tire rotation, nor was that mentioned to us, and we were also not called to see if we even wanted that done. So my husband asks "ok so was that tire rotation included in the price of the oil change??" The rep says no it was another $30 dollars. So at this point my husband is like "we were never called to ask if we wanted that, it should've only been an oil change so why are we being charged for services we didn't request" to which the rep says (verbatim) "I'm not gonna argue with you, I'll take care of it, and send you a revised receipt". You're damn right cause we're not paying for it!! We would not have been mad, had they called to confirm if we even wanted that done and THEN charged it.. OR if it was done free of charge as a courtesy but neither of those was the case. Had we not asked, he would've snuck that charge in without mentioning it at all. I find this extremely sneaky and deceitful. We probably will no longer go here, as they are NOT trustworthy and try to sneak in extra charges for services their customers did NOT request. Pretty appalled by this.

Scott and Gillian were Amazing! I got a 2022 MDX a few weeks ago, it was an online purchase. Though a brand new vehicle, I was a bit worried about buying a car online but their purchase process and prompt response to my questions made my whole online purchase super smooth. Couldn’t ask for more. Thank you guys!! I love the car.