Acura Carland- Premium Acura Dealer in duluth

Very disappointed in the service at this dealer. I made an appointment to update a system software for the delayed transmission in my TLX after a friend went and got his software update at the same location. My friend had no issues. He made an appointment and received the update and is enjoying the improvements on his transmission. Keep in mind that his car is a year older than mine and has more mileage on the car.. He paid nothing and was out of there within an hour. I read that this is a quick and simple update to the software that is acknowledged by Honda.. My car was on the list for this software update as well, but the service associate tells me that he needs to charge me for this update because my warranty expired. When I told him about my friends car which is older and more mileage, he told me that my friend should’ve been charged. I read multiple forums where the dealers provide this update with no charge and no push back because it improves the performance of the car and gives Honda a better reputation.. I basically waited for almost 2 hours to be told that they wouldn’t do the software update unless they’re paid for it. You would think they would accommodate a simple update for a long time customer but I guess to them, ensuring a sale is more important. I have brought new customers to this dealer in this past and was planning to continue my business and bring more customers to this dealership but after this experience, I think I will bring my business elsewhere.

Thanks to Paul K. I was able to find an amazing certified MDX that exceeded my expectations. Ric in Finance made my paperwork experience seamless and answered all of my questions in regards to the different types of warranties available to add on to the certified warranty professionally and you can tell he enjoys what he does. There were a couple of items that needed to be taken care of after I purchased the vehicle and the level of professionalism, communication and thoroughness that I experienced from Paul when I dropped the vehicle off to when I picked it up was extraordinary. This was easily one of the best experiences I’ve had when purchasing a vehicle. This is my second Acura and I’m glad I was able to buy it from Paul K and the team at Acura Carland. **Other items to note that can differ from person to person but I know these are very important to me when purchasing/trading vehicles. It hasn’t even been two weeks and my trade in vehicle has been paid off, I’ve received my registration and tag for my new vehicle and I’ve received my new bank loan information. Again, this may differ based on information you’re able to provide as the customer but if you are looking for a place that will get it right and done in a timely fashion, Acura Carland definitely is the place.

The process went very quickly. Hop understood what I wanted and checked the inventory to confirm. Ric in financing was sensitive to how I wanted my financing to look and was able to get me in my price range. Both gentleman were very knowledgeable and helpful. I was in and out in like 2 hours, test drive included. Thank you for all your help!

It's a good overall experience at Acura Carland. The prices are quite reasonable. I really like the staff. I've worked with several of the service consultants. Each one has been dedicated to helping me. They're not getting your oil change done in anything close to 30 minutes.. usually 60 to 90; so take your work with you.

My experience began with an online search for my vehicle. Charles called me the next day with a smile in his voice because he could see I was up at 3 AM looking at vehicles. He was knowledgeable, very responsive to my questions, and transparent on the out the door cost for my vehicle of choice. When I arrived, he had the vehicle already prepared with a bow on the hood (nice touch). We confirmed the details of the purchase from our previous conversation, we covered the details of the car, conducted a test drive and he introduced me to Bo who handled the financial paperwork. This has been one of the quickest car-buying experiences. If you are looking for an Acura and know what you want, this dealership is the place to get it done.

Great experience with the help of our sales rep, Anthony Fernandez. He was very transparent and made this experience smooth. He is a great representative of the company. We would highly recommend him if you are looking to purchase a vehicle with Acura.

I was looking for a new vehicle for my wife after her last was totaled. I was paired with Bo Bryan. He took a few hours showing me options. He and Ric put some numbers together and the sale was pretty quick. If I'm in the market for another Acura, I will definitely make Acura Carland my first stop even though they are a little over an hour away.

I will have to be honest, once my agent got to me he did an amazing job keeping me aware of my repairs and the process. I will add that the service team is extremely understaffed and could use some additional help. They are an excellent department and offer top notch customer service. Get the guys some help so they don't burn out and be able to keep giving great service.